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@zackeryfretty

Fixing Sucuri CloudProxy + Ontraport PilotPress Issues

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If you happen to be using PilotPress with your WordPress install as well as Sucuri's CloudProxy you might have noticed lately that TinyMCE is failing to load (amongst a few other issues). It turns out the reason this is happening is because Sucuri recently released an update to their CloudProxy platform that seems to be stopping PilotPress from working correctly. It seems this due to the fact that Ontraport has developed the plugin in such a way that it pings itself (and security software doesn't seem to like this!).

If you are running into this issue the good news is that it's a pretty easy fix. If you open up your Sucuri CloudProxy panel (or whatever comparable security service you're using is) and locate the whitelist option (called Whitelist URL Paths in Sucuri):

You can add the following path to your whitelist list:

/wp-content/plugins/pilotpress/pilotpress.php

Like so:

Upon doing so, you should be able to use PilotPress and Sucuri CloudProxy together without issue, as far as I know there's no real additional security issue with doing this. According to Ontraport's development team it's purely over the fact that the plugin pings itself.

NOTE: Some of the posts on my site are 10+ years old and it's quite possible the information is dated at this point. I don't actively go through my old posts and update them as this site is just a hobby for me. If something you've found here isn't working or you see a major issue with it please contact me and let me know.

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